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    Refunds/Replacements

    If the records you receive are incorrect, incomplete or you never receive your records at all, we will re-complete the retrieval process for the correct records at no cost.

    If payment has already been remitted for an invoice, and the records you receive are incorrect, incomplete or you never receive your records at all, you can request a full refund or we will re-complete the retrieval process for the correct records at no cost.

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    Place an Order

    To submit a records retrieval order, simply fill and submit the form electronically or upload pre-filled order forms.

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    To pay open invoices, use our secure online platform and choose between paying with a credit/debit card or eCheck.

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    Check Status

    Please check the status of any open orders by clicking on the “Check Now” button below. You will receive a thoroughly researched and current update on the status of your orders.

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    New Client Profile

    If you are a new Client or would like to start placing orders with us, you can submit a Client Profile here so that we have all of the info we need to fulfill your order(s).

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