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Refunds/Replacements

If the records you receive are incorrect, incomplete or you never receive your records at all, we will re-complete the retrieval process for the correct records at no cost.

If payment has already been remitted for an invoice, and the records you receive are incorrect, incomplete or you never receive your records at all, you can request a full refund or we will re-complete the retrieval process for the correct records at no cost.