Records Management Company Services
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Refunds/Replacements

If the records you receive are incorrect, incomplete or you never receive your records at all, we will re-complete the retrieval process for the correct records at no cost.

If payment has already been remitted for an invoice, and the records you receive are incorrect, incomplete or you never receive your records at all, you can request a full refund or we will re-complete the retrieval process for the correct records at no cost.

Refund Policy
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WE HAVE UPDATED/UPGRADED OUR CLIENT CENTER EFORMS. YOU WILL SEE SOME CHANGES REGARDING LOOK/STYLING ALONG WITH THE SUBMISSION PROCESS. WE HOPE IT PROVIDES A BETTER USER EXPERIENCE BUT IF YOU HAVE ANY ISSUES PLEASE CONTACT US AND WE WILL GET WITH YOU ASAP. 

THE STATUS CHECK FEATURE IS ALSO NOW LIVE. THIS IS NOT A REAL TIME STATUS CHECK, HOWEVER IT’S A QUICK AND EASY WAY TO REQUEST AN UPDATE ON ONE OR MULTIPLE REQUESTS. WE WILL PREPARE A STATUS REPORT AND DELIVER IT TO YOU THE SAME BUSINESS DAY, UNLESS SUBMITTED LATER IN THE DAY, IN WHICH CASE IT WILL BE THE NEXT BUSINESS DAY.

Place an Order

Submit a records retrieval or document management order online. Fill & Submit Electronically or Upload Pre-Filled Order Forms.

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Make a Payment

Pay open invoices with a credit/debit card OR eCheck online. Pay multiple invoices with a single payment.

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Status Check

Request information on the status of any open orders here. Receive a thoroughly researched and current status.

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